Ida OS
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Support

Help is one message away.

Studio staff and families get help in different places, so pick yours below. Reports and emails reach the people who build Ida.

Email the Ida team

jon@idaos.co

Email us and we’ll get back to you, typically within one business day.

Email support

  • App Store and Google Play support

    This page is the support link for the Ida OS app on iPhone and Android.

Show help for

What to include in a report

Ida asks for what’s missing, but reports with these four things get fixed fastest, whether you use Report a problem or email.

  1. Your studio’s name

    So we open the right studio straight away.

  2. The device

    iPhone app, Android app, or which browser on which computer.

  3. The page and what happened

    What you tapped, what you expected, and what you saw instead.

  4. A screenshot

    Attach or paste one. It makes problems dramatically faster to fix.

Your account

All of it lives on the Account tab in the app. Here’s where each one is.

  • Change your password or Face ID

    Change your password on the Account tab in the app or under Account on the web. Face ID and biometric unlock are app-only, on the Account tab.

  • Forgot your password?

    Choose “Use a magic link / email code instead” on the app’s sign-in screen, or tap Forgot password on the web sign-in page.

  • Delete your account

    In the app, Account › Delete my account permanently removes your sign-in and personal data. Your studio’s records are retained but unlinked from you. Account deletion cannot be undone.

  • Privacy requests

    For access, correction, export, or deletion of personal information, email jon@idaos.co. See our Privacy Policy.

Common questions

  • How do I reset my password?

    Open the app, sign out, and choose “Use a magic link / email code instead” on the sign-in screen, or tap Forgot password on the web sign-in page. You can also change your password anytime under Account once signed in.

  • How do I delete my account?

    In the app, go to the Account tab and tap “Delete my account”. This permanently removes your sign-in and personal data. Your studio's business records (such as past payments) are preserved but unlinked from you, as required for the studio's bookkeeping. Account deletion cannot be undone.

  • How do payments work?

    Tuition, registration, workshops, and competition fees are real-world, in-person studio services billed through Stripe. Ida OS never stores your full card number — payment details are handled directly by Stripe.

  • I'm a parent or student with a question about my data.

    Your studio manages your family and student records, so they are your first point of contact. For privacy-specific requests you can also reach us directly.

Also see our Privacy Policy and Terms of Service.