Gott-Hughton Irish Dance Academy logoIda OS

Support

We're here to help you get the most out of Ida OS.

Contact us

Email jon@idaos.co and we'll get back to you, typically within one business day. When reporting an issue, it helps to include your studio name, the device you're using, and a short description of what happened.

Managing your account

You can change your password, manage biometric unlock, and permanently delete your account from the Accounttab in the app. Deleting your account removes your sign-in and personal data; your studio's records are retained but unlinked from you.

For privacy requests (access, correction, export, or deletion of personal information), email jon@idaos.co. See our Privacy Policy for details.

Frequently asked questions

How do I reset my password?
Open the app, sign out, and choose “Use a magic link / email code instead” on the sign-in screen, or tap Forgot password on the web sign-in page. You can also change your password anytime under Account once signed in.
How do I delete my account?
In the app, go to the Account tab and tap “Delete my account”. This permanently removes your sign-in and personal data. Your studio's business records (such as past payments) are preserved but unlinked from you, as required for the studio's bookkeeping. Account deletion cannot be undone.
How do payments work?
Tuition, registration, workshops, and competition fees are real-world, in-person studio services billed through Stripe. Ida OS never stores your full card number — payment details are handled directly by Stripe.
I'm a parent or student with a question about my data.
Your studio manages your family and student records, so they are your first point of contact. For privacy-specific requests you can also reach us directly.