What’s new in Ida OS

Also that day

• New·Payments, Dashboard, Mobile app, Ida AI

  Card disputes are on your books the moment they happen

  When a family's bank disputes a card payment, Ida now tells every admin right away — by email and push, with the amount, what Stripe took back, the dispute fee, and the date to respond by — and the payment reads 'Disputed' instead of 'Paid' on the web and in the iPhone app. Whatever the dispute holds comes off your collected totals everywhere, the fee counts with your Stripe fees, and winning puts it all back; disputes waiting on your answer also sit under Home's 'Needs you' until you've responded in Stripe.

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• Improved·Payments, Mobile app, Ida AI

  Ida can take over terms you typed in by hand

  'Let Ida bill their terms' now works for families whose past quarters or terms were entered by hand at an older price. Instead of leaving the family with you, the preview lists those hand-typed terms with the monthly rate each one works out to and asks whether that's what the family was billed — on the web, in the iPhone app, or by asking Ida. Confirm the rate (or correct it) and Ida starts their next term exactly where the last payment ended, at today's prices, with no month billed twice or skipped.

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• Improved·Payments, Family portal, Mobile app, Ida AI

  A tuition bill whose price changed now says why

  When a family has paid part of a tuition bill and the price then changes — a class added or dropped, or a discount — the remaining amount already updates itself to the cent. Now it also explains itself, with a plain line like 'Updated price: $120 for the month, $30 already paid' — on the family's Payments on the web and in the iPhone app, on the payment's detail for staff, and in Ida's answer when anyone asks about the bill — so an amount that moved never goes unexplained.

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• Improved·Payments, Mobile app

  A family's card is only ever charged once for a tuition month

  Every way a tuition card charge can start — the early bird charge on the cutoff morning, a family paying on the web or in the iPhone app, and staff charging the saved card — now checks one shared guard before touching the card, so two of them can never collect the same month, even when they start in the same moment. And in the rare case two card payments do cross, the extra one is refunded back to the family's card on its own, with the ledger reading it paid and then refunded — nothing for anyone to chase.

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Also that day

• New·Family portal, Mobile app, Dashboard

  On the roster but never signed in? A set-up code gets you in

  A parent whose email a studio has on file, but who never created a login, used to ask for a password reset and get nothing. Now the studio's one-time set-up code arrives instead — whether they asked for a reset or an emailed sign-in code, on the web or in the iPhone app. The email opens the studio's sign-up page with their address already filled in: add a name and a password, type the code, and the new login connects to the family the studio already has — never a duplicate. And when Ida can't set an address up on its own — the studio takes sign-ups by invite only, the email is on more than one household, or the family already has a login — owners and front desk get a quiet heads-up naming the address, so they can send a personal invite instead.

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• Improved·Payments, Dashboard, Mobile app, Ida AI

  A close charge name is suggested, never guessed

  Type a charge or competition fee name that only comes close to one you already use — 'Costume' when your list says 'Costume fee' — and Ida now shows a suggestion to tap instead of quietly matching it or creating a near-twin. You choose: use the suggested type, or add the name you typed as its own. The same question appears when you create a payment, enter competition fees, or ask Ida to bill a fee, on the web and in the iPhone app — and where tax applies, same-named types in the list now say which one charges GST, so the same words always mean the same type, with the same tax.

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• Improved·Dashboard, Mobile app, Ida AI

  Staff sign-in links go only where they belong

  Inviting someone who already has their own Ida login now sends their sign-in link to their inbox alone — the confirmation says so, and there is no link on your screen to copy, so nobody can open a login that isn't theirs. You still get a shareable link for an invite nobody has accepted yet. Changing a team member's email got safer too: sending the sign-in link to the new address takes staff access off the old one in the same moment, so a former address can never still open your dashboard — and your studio is never left without an Owner along the way. Your own seat is protected as well: an invite that would hand it to a different login is refused, on the web, in the iPhone app, and when Ida sends invites for you.

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• Improved·Family portal, Mobile app, Dashboard

  Questions about money always reach a person

  Wherever you ask the Ida team for help — your family's Help from Ida thread or a studio's App Support chat — every message is now read the same way. A plain how-do-I question gets one direct answer from Ida on the spot. But the moment a message touches money, a complaint, or asks for a person, Ida never answers it itself: it goes straight to a real person, a short line in the chat tells you so, and the Ida team is alerted until someone has it — even if the first attempt to reach them fails, it keeps trying. When Ida isn't sure of an answer, a person takes that too. A Report a problem filing about money or a complaint reaches a person the same way, right away.

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Also that day

• Improved·Payments, Family portal, Mobile app

  Try again on an unfinished checkout only offers what it can book

  The Try again button on a workshop, camp, or class pack checkout that never finished now appears only while registering really can go through — the offering is still open for registration, still has a package on sale, and your dancers haven't booked it again since (a class pack or rolling pass your family can buy more than once keeps its Try again until you buy another). Tapping it also double-checks in that moment: if the spot was booked again or registration closed while your screen was open, it tells you plainly and refreshes instead of opening a registration that can't go through. On the web and in the iPhone app.

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• Improved·Ida AI, Payments

  Ida's billing cards handle a charge type that already exists

  When a change card adds a charge type and bills families on it, but that very type is already on your list by the time you apply — someone added it in Settings in the meantime — the bills now simply go on the type on file, and the card says so, instead of everything waiting. If a name could mean more than one of your charge types, Ida asks which one rather than guessing, and a type you had hidden under exactly that name is shown again and used even when other names come close.

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Also that day

• Improved·Ida AI, Payments

  Ask Ida for a brand-new fee and the bills in one go

  Tell Ida 'add a $45 costume fee for everyone in Junior Ballet' and — even when Costume fee isn't one of your charge types yet — one change card now adds the type and bills every family together, applied with a single approval instead of two rounds. Leave the new type off the card and the bills that need it wait too, Undo takes the whole thing back cleanly, and a charge type you had hidden is simply shown again on the card when a new bill uses it. Works the same on the web and in the app.

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• Fixed·Family portal, Mobile app, Dashboard

  A class pack can't be sold unless it can book classes

  A class pack set up without any classes its visits work for could slip into the family catalog — a family could pay for visits no class would accept. Now families only ever see packs that can really be used, on the web and in the app, and such a pack is flagged 'Covers no classes' in your Class packs list with the fix right there: open it and pick the levels its visits work for.

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• Fixed·Payments, Family portal, Mobile app, Dashboard, Ida AI

  A workshop checkout that didn't finish is no longer a dead end

  When a family's card doesn't go through for a workshop, camp, or class pack and the payment window closes, their Payments now says plainly 'Not finished, nothing charged' — with a Try again button that opens registration again while the spot can still be booked. Before, the row read 'Void' with no way forward. Staff see 'Checkout not finished' on their side, so it's clear at a glance no money ever moved, and Ida explains these charges the same way. On the web and in the app.

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• Fixed·Ida AI, Dashboard, Family portal, Mobile app

  Family names always read naturally

  If you call a household "Mendez Family", nothing says "the Mendez Family family" anymore — every place that names a family in a sentence, from Ida's answers and cards to dialogs, forms, and emails, now reads the way you'd say it out loud, on the web and in the app. Adding a dancer also suggests the right last name from the family's name — "Mendez Family" offers "Mendez", while a name like "The Rock" stays exactly as you typed it.

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Also that day

• New·Ida AI, Dashboard, Mobile app

  Ask Ida for a family's login link or a new password

  When a parent needs to get into the portal, owners and front desk can now just ask Ida — 'make a login link for Sarah' or 'reset Sarah's password.' A login link arrives with a QR code the parent can scan on the spot, and a reset comes as a fresh, easy-to-read password with their login email; either shows once on Ida's card for you to copy or share on WhatsApp, and nothing is ever emailed unless you send it yourself. Resetting a password also signs that login out of its other devices, just like doing it from the family's record — and removing a login stays a step you take yourself. On the web and in the app.

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• New·Dashboard, Mobile app, Ida AI, Payments

  Staff can book a family into an open time

  At studios on Ida's newest look, staff no longer wait for a family to ask: opening a practice, private lesson, or rental time now offers Book a family — pick the household, and the dancer when the price follows the dancer, and confirm. A free time books on the spot, for any staff member. A paid time puts exactly one charge on the family's bill for them to pay — never their card, even at studios that auto-charge approved bookings — with the confirm saying so in plain words first; booking a paid time is for owners and the front desk, and an instructor who tries is refused without ever seeing the amount. It works the same from the web, the iPhone app, and by asking Ida.

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• New·Dashboard, Mobile app, Ida AI, Payments

  Place a whole level into its classes at once

  After an import or at the start of a season, dancers can sit at a level without being in that level's classes yet. Owners can now place them all in one go — one level or every level — from the Families page or the card on Home that offers it when dancers are waiting. Before anything is written, a preview shows who gets which classes and exactly what every family's bills become: new bills, open bills re-priced with the before and after, and paid months never billed again — with the total right on the confirm button. Dancers that shouldn't be placed, like trials or dancers without a priced plan, are listed as left out. The same action lives in the iPhone app and in Ida.

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• New·Dashboard, Mobile app, Ida AI

  See who hasn't registered for the season yet

  Registration → Responses now opens with the count that matters: how many families are in for the season and how many haven't registered yet, with the families still to register listed by name — open one to send their registration link, and when everyone is in, the card says so. It counts every family with an active dancer, on the web and in the iPhone app alike. You can also just ask Ida — 'Who hasn't re-registered for spring?' — and owners and front desk get the same counts and names back.

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