Ida AI assistant

Staff get the full assistant, which can draw on your records and the documents you have uploaded to help answer day-to-day questions.

Every answer Ida gives has thumbs up and thumbs down buttons beneath it, on the web and in the mobile app. A thumbs up tells us the answer landed. A thumbs down opens a quick 'What went wrong?' prompt where you can pick a reason and add a note — both optional — so we know exactly what to fix. Tap a thumb again to withdraw your rating.

Your ratings go straight to the team behind Ida and shape how the assistant improves, so a moment of feedback on a bad answer makes the next one better.

Ask Ida has the center spot in the app's tab bar. Tap it to chat — suggested questions get you started, the clock icon reopens past conversations, and the compose icon starts a fresh one. Answers arrive formatted for reading — headings, bold text, lists, and links you can tap. Every answer can be rated with a thumbs up or down (a thumbs-down lets you say what went wrong), and your feedback goes straight to the team.