Parent communication

1. 1Open Comms and write the letter: subject, optional inbox preview, and the message. New letters start with Hi {name}, — edit that greeting however you want.
2. 2Insert {name} anywhere in the subject, preview, or body — each family sees their own name. Open Preview to flip through families and see the letter as they'll receive it.
3. 3Type / for a heading, list, button, or image. Drafts save as you write.
4. 4Tap Send. Choose who — all families, a billing segment, overdue balances, a recurring program, specific families, or a saved group — then check the recipient list before you send a test or send now. Overdue is households with an unpaid charge past its due date; Past due is still the autopay flag. Opening Who shows every contact who will be emailed, grouped by family: the audience count is families, the list count is people (one household can have two parents). Uncheck anyone who shouldn't get this letter. Households with no email are called out. A program letter goes to the households of dancers on that program, and the list stays live as dancers join or leave. The confirmation tells you how many recipients were emailed; if a contact's address is invalid or a placeholder, Ida skips it and counts it separately, so one bad address never stops the announcement for everyone else.

Comms (under More) is the same letter, pocket-sized. New email opens a full-screen composer: pick who — including Overdue — see the names and emails that will receive it, uncheck a parent who shouldn't get a copy, write the subject and inbox preview, insert {name}, preview the letter as each family will see it, then write with Title, Heading, lists, bold, italic, buttons, and photos. Send a test, or send now.