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Report a problem

/dashboard/report-problem

If something in Ida OS itself looks broken — an error message, a page that will not load, a button that does nothing — you can report it in about a minute. Instead of a form, Ida (the built-in assistant) takes your report: it asks what happened, where, and what you expected, then files it with the product team.

Anyone signed in can report a problem — studio staff and families alike.

Filing a report

  1. 1On the web, click your name at the bottom of the sidebar and choose Report a problem (or go straight to /dashboard/report-problem). In the mobile app, open the Account tab and tap Report a problem under Help.
  2. 2Tell Ida what went wrong in your own words — what you did, what happened, and what you expected instead.
  3. 3Attach a screenshot if you can: use the paperclip (or paste an image on the web, or the photo button in the app). Screenshots make problems dramatically faster to fix.
  4. 4Ida confirms what it is about to file — say yes and it goes straight to the product team.

Tip. Report a problem is for things that seem broken. For ideas and suggestions, use Send feedback in the same menu; for how-do-I questions, just ask Ida in the assistant panel.